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FREQUENTLY ASKED QUESTIONS

Below You will find the most popular questions asked by our customers. Look at these enquiries, when you find the one that suits you the most, click on it and you will be taken to the answer. If you have any problem with finding the answer, contact us via email: enquiries@buysellphoneforcash.co.uk or call call 0151 558 1870.

The status of your phone is available at any time after logging on your personal account. As soon as we check and test your device, we will send you a confirmation via email.

The status of your payment is available at any time after logging on your personal account on our website. As soon as we test your phone, we will send you a confirmation email with the information about the date of payment.

Damaged and faulty phones are acceptable and welcome. We realize that the price is crucial for you so we test every phone individually so that you can get the best deal. After receiving your device, we need time to prepare the offer and send it to you. You will have 3 days to think our proposition over. If you are not entirely satisfied with the offer, we can send your mobile back. Be sure that we will pay the costs of the return delivery!

Yes, it is possible, you only need to contact our customer service by email: enquiries@buysellphoneforcash.co.uk or call 0151 558 1870 (Monday-Friday 9:30am-7pm). They will help you to cancel the sale of your item.

We advise you to contact your network service provider who is able to unlock your device. BSP checks all the devices on the Recipero’s CheckMEND database which shows if phone has been registered as blocked, stolen or lost. Every red flagged device is required to be kept in quarantine for 28 days so that you have the opportunity to get the red flag removed. We are strictly forbidden to return the phone which is flagged as stolen by the Recipero’s CheckMEND database. If the red flag is not removed within 28 days, we are legally obliged to dispose of it. For more information about the Recipero procedures, click on the link below:

 http://www.recipero.com/checkmend_due-diligence

Search for your device by entering make and model in the search box on the home page. You can also enter your IMEI number if you don’t know the make and model.

IMEI number is an individual number given to every mobile phone and tablet. It is used to identify the device. If you want to check it, grab your phone and enter *#06#, you will see the IMEI number on your screen immediately! If your key pad doesn’t work or your battery is flat, you may also find the IMEI number inside your phone, under the battery.

If you are here for the first time, you need to select ‘I’d like to register for a new account’. It takes just a few minutes! We will need some details from you, such as name or address. Once you have done it, you can freely use your account at any time!

The choice is up to you, there are two options:

  1. Bank Transfer
  2. Paypal

Bank Transfer

You provide us with your bank account details and we pay you directly into your account. We realize that for some people this method is risky because of the information you give but you don’t need to be afraid. The BSP site uses Comodo SSL Security encryption at various stages throughout the site to protect your data. You will see the padlock icon in your browser meaning that your information is being processed safely.

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Our question is: how many have you got?! You can sell up to 10 phones, but if you have more to sell, please, contact us on 0151 558 1870.

Don’t worry, just remove the back cover of your phone/device and look under the battery. The model is usually located there. If it isn’t there, enter your IMEI number into our search box, it will tell you the exact model of your device. Don’t know your IMEI number? Enter *#06# and you will see the IMEI number on your screen immediately! If your key pad doesn’t work or your battery is flat, you may also find the IMEI number inside your phone, under the battery. Don’t panic if you happen to sell us the wrong model, we will solve it and quickly inform you about it via email.

Just go to Settings-General-About and under the Capacity section you will find the number of GB available on your iPhone storage. Please note: It will be always up to 10% lower than 8, 16, 32, 64, 128 or 256 GB because the system is already pre-loaded on your phone.

We do our best to update our website regularly but if your device is not listed, contact us via email at enquiries@buysellphoneforcash.co.uk and we will definitely solve it.

Of course you can! If you don’t want to sell us your mobile but want to recycle your £0 value device send it to us at the address on our contact page. We assure you that it won’t end up in a landfill! You need to include a note stating ‘Please Recycle’ and pack it in a solid and firm package so that nothing bad happens during the transit. Make sure that the battery is inside your phone and that the device is switched OFF. Take the package to the local post office and make sure that you pay for the proper postage as we don’t cover the cost of sending £0 value devices.

Don’t worry, call our customer service team quickly ( 0151 558 1870) or email us (enquiries@buysellphoneforcash.co.uk) and we will solve the problem!

Please contact our customer service team (0151 558 1870) or email us (enquiries@buysellphoneforcash.co.uk), if it is possible, we will cancel the sale.

Of course! We realize that the price is crucial for you so we test every phone individually so that you can get the best deal. Some recyclers offer you one fixed price for a non-working device but that isn’t the way for us. After receiving your device, we take time to prepare an individual offer for you. You will have 3 days to think our proposition over. If you are not entirely satisfied with the offer, we can send your mobile back. Be sure that we will pay the costs of the return delivery!

The value of your device changes only if it’s faulty or broken. It depends mainly on the condition of your mobile. We don’t offer one fixed price for the broken devices as some recyclers do. After receiving your device, we take time to prepare an individual offer for you. If you are not entirely satisfied with the offer, we can send your mobile back and pay the costs of the return delivery! We think it’s a fair deal because you can be sure that you are given the best deal and your device will be worth the price we offer. What is more, the price varies depending on the market value and demand so remember, the sooner you sell your mobile, the more it will be worth.

Our value policy implies that we pay the price offered at the time of the sale and hold this for 14 days. If we don’t receive your phone within these 14 days, we will offer you the present website price.

IOS AND ANDROID ACTIVATION LOCK

Apple introduced a new security measure called ‘Activation Lock’ which works on iOS7 or the later versions. It is connected with the function ‘Find my iPhone’. If the Activation Lock is active, the device is linked to your iCloud account which is accessible only with your Apple ID and password.

On Android system the lock may vary depending on the device. Here the activation lock works in order to avoid unintended recipients in the situation when your phone is lost or stolen.

If the activation lock is triggered on any device, we are not able to test or resell it, so the device becomes inoperable.

If you have an iPhone4 or above or an iPad2 or above, you may be the user of the iOS7 software update. Newer Apple devices, such as iPhone 5s, have the function automatically installed. To find out which iOS version your device has, please enter: Settings-General-About-Version.

For Apple devices: if the Activation Lock is triggered, the device is locked to your iCloud account which is accessible only with your Apple ID and password. Therefore, we are not able to test or resell it, so the device becomes inoperable. It would be impossible for us to offer you the full price for the device as we don’t have the access to the iPhone or iPad’s functions.

For Android devices: the situation is similar, if the Activation Lock is triggered, we are unable to test or resell the device as we don’t have the access to its functions. Therefore, we can’t propose you the full price.

For Apple devices: go to Settings- iCloud- Sign Out- Enter password- Sign Out

Find more information at Apple: https://support.apple.com/en-gb/HT201351.

For Android devices: go to Settings- Account- Select Account- Tap More- Remove account

Please make sure that all the connected accounts are removed.

For Apple devices: no matter if your device is faulty or broken, you can still remove the Activation Lock/ iCloud account. Don’t worry about your iTunes, Apple ID or anything connected to your iCloud account, it won’t be affected if you remove your iPhone via ‘Find my iPhone’ option. Click on the link for Apple instructions: https://support.apple.com/en-gb/HT201351

For Android devices: in this case it is impossible to remove the Activation Lock when the device is broken and there is no access to the settings. However, after receiving your phone, we will send you a revised offer and you will have to decide whether you accept it or not. If not, we will return your device and pay for the delivery cost.

For Apple Devices: Click on the link for the Apple instructions: https://support.apple.com/en-gb/HT201351.

For Android devices: It is impossible to remove the lock remotely. However, after receiving your phone, we will send you a revised offer and you will have to decide whether you accept it or not. If not, we will return your device and pay for the delivery cost. If you get your phone back and still want to re-sell it, it is necessary to switch off the protection of your device by removing all the connected Google accounts.

If the Activation Lock is triggered, we are unable to test or resell the device as we don’t have the access to its functions. Therefore, we can’t propose you the full price. Your device will be returned free of charge.

Click on the link below and follow the Apple instructions:

http://www.apple.com/uk/support/appleid/

SENDING QUERIES

You will receive the sales pack on the given address as soon as you finish the selling process of your device on our website. The sales pack arrives within 3 days, if you don’t receive your delivery after 3 days, please call our customer services on 0151 558 1870.

The method may vary depending on the operation system or even the device model. There are some general instructions useful for most devices but to be 100% sure we recommend you to visit your manufacturer and ask for a piece of advice. You can also download some manuals available on the internet.

For Android: versions before Android 4.0: press the Menu Key from the Home Screen and select Settings- Privacy- Factory data reset. If you have a SD card, make sure that you also select the option ‘Erase SD card’.

For Android 4.0 and later versions: select Settings- Backup and reset- tap ‘Factory data reset’

For iOS: (for both iPhone and iPad): select Settings- General- Reset- tap ‘Erase all Content and Settings’ (typical for Version 5, the process may vary in different versions).

For Windows Phone 7: go to the Home Screen, enter the Application Menu Key and select Settings- System- About- tap the ‘Reset your phone’ option.

For BlackBerry: go to Options- Security options- General settings- tap menu- select Wipe Handheld.

BSP provides a freepost service for you to send your device to us. After receiving your sales pack, put your device in the package and post it back to us. It is free and it insures your phone if it’s up to £100, but if it’s more valuable, we recommend to send it by Special Delivery.

One package can include only 2 phones. In case of more than 2, you need to contact our customer service on 0151 558 1870 to order some extra return packs. Make sure that your device is packed carefully and properly. Remember to include the freepost address label so that we can identify you. Royal Mail recommends wrapping the object in 1cm of cushioning e.g. bubble wrap and then putting it in the box. You can use the packaging we provide or your original box, simply, anything which is solid and rigid.

You don’t have to use our packaging but make sure that you send your device in a solid and rigid box. Remember to include the freepost address label so that we can identify you. Royal Mail recommends wrapping the object in 1cm of cushioning e.g. bubble wrap and then putting it in the box. When you finish packaging, go to the Post Office and send it to us!

One package can include only 2 phones. In case of more than 2, you need to contact our customer service on 0151 558 1870 to order some extra return packs. BSP provide you with a freepost service so you don’t have to worry about the delivery cost! When the process of selling is finished, we send you a box and a bag. All you have to do is to pack your device and send it to us. Make sure that you have the proof of your postage and the tracking number (you will get it in the Post Office). Tracking number insures your phone if it’s up to £100, but if it’s more valuable, we recommend sending it by Special Delivery.

We do not provide the packaging for tablets so we recommend following the instructions of the Royal Mail which are as follows: wrap your item carefully in at least 1cm of cushioning e.g. bubble wrap and put it in the box. Make sure that the package is solid and rigid so your device doesn’t move. Then go to the Post Office and send it!

  1. Firstly, turn off your device!
  2. Make sure that the battery is inside together with the back, it’s necessary!
  3. Unlock and remove any PIN codes and passwords on your mobile/device. (Use the data delete tool and reset your device to factory settings)
  4. You may send us the accessories if you want (charger, headphones etc.) but you need to know that we won’t pay for them.
  5. Remember about the freepost address label (it may be attached on the envelope or put in the pack if you use your own box).

In case of sending devices, we don’t provide the packaging. Please, read The Royal Mail instructions: Surround your item with at least 5cm of rigid cushioning e.g. bubble wrap, polystyrene chips or blocks to protect from knocks and vibration. Place items in a strong, rigid outer container e.g. a box and cushion to avoid movement. Packaging must be of adequate size and securely sealed. Because of its value we recommend you send it via Special Delivery.

Obviously, the SIM CARD! We don’t bear the responsibility for SIM cards and memory cards so make sure that you do not include anything like that in your package. We are not liable for damages and any loss of data before and after the receipt of your device. Note that we also can’t send your SIM card or memory card back to you as soon as we receive it.

You may send us the accessories if you want but you need to know that we can’t pay for them. The price we offer is only for the device. However, if you are willing to send some accessories, they will be recycled or re-used but the value will not increase.

In the Post Office you will be given a proof of postage receipt and the tracking number of your package. It insures your phone if the value is up to £100 and you can keep track of your package online till it reaches our closest delivery office. Be aware that it doesn’t track the way to OUR office, but to the Post Office, so you need to add extra 1-2 days for the delivery to get to us. Then we will mark it as ‘delivered’ and send you an email. You can also log on ‘My Account’ and be up to date with your device progress. If you don’t get the confirmation after 7 days, contact us to solve the problem. We will help you!

Special Delivery gives you an opportunity to track your package and see where it is. Use your tracking number on the Royal Mail’s website and track your device! As soon as we receive your delivery, we will send you an email.

If you sent us your mobile phones/devices in separate envelopes, they may be received at different times. We send an email confirmation of every individual envelope. If you send all the mobile phones/devices in one pack, you will receive one email confirmation with all the details about make and model of your devices.

PAYMENT QUERIES

The choice is up to you. Below there are the options:

Bank Transfer

PayPal

You provide us with your bank account details and we pay you directly into your account.

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The information about the payment is available on your online account. Additionally, we send an email to inform you that the payment is processed. If you receive an email from us with the information that your device turns out to be faulty, you have to log into your account and accept or decline the revised offer. You can also use the link in the email we send you.

Every device we receive is tested individually, some of them are processed quickly, the other need more time. The second thing is the delivery, if you send us your devices separately, we receive them not at the same time. Our rule is that we pay after the testing process. You can always check the payment status of your device/ devices by logging onto ‘My Account’.

You may select the payment at the same day (it’s faster) and we will choose the faster payment to send your money directly into your bank account on the same day. For more details see our Terms and Conditions.

ACCOUNT QUERIES

Log into your account on our website and select ‘Update my profile’ option and then, change your contact details.

Make sure if your username and password is correct. Remember that the password is case-sensitive. If you forget your logging details, find them in the first email we sent you when you first created your account.

If you forget your logging details, find them in the first email we sent you when you first created your account. If you no longer have it, go to ‘My Account’ and use your surname or email address that is saved in your account. Then, follow the instructions on the screen.

In this situation, contact our customer services on 0151 558 1870.

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